Frequently Asked Questions

Are you having a difficult time finding the answers you are looking for? Check out Veranda Luxury Pontoons frequently asked questions for the answers you need!

You can use our dealer locator tool on our website at www.verandamarine.com/dealer-locator/ to find your nearest dealer or contact the dealership you purchased it from.

For warranty repairs please use our dealer locator tool www.verandamarine.com/dealer-locator/ to contact an authorized Veranda dealer or contact the dealership you purchased it from.

Please fill out the request a catalog form on our website at www.verandamarine.com/request-catalog to receive the current Veranda brochure in either print or digital format. 

All Veranda hull identification numbers (HIN) are located on the aft deck near the transom. Your boat’s serial number is located on a small plate that is riveted to the outside surface of the M-bracket on the starboard side, towards the back. The serial number begins with JBC followed by a sequence of numbers and letters. You will need this number when registering the boat or working with a dealer.

Veranda’s warranty on 2021 models and prior carry a 1-year Limited Bow to Stern Warranty. Veranda’s warranty on 2022 models forward carries a 3-year Limited Bow to Stern Warranty. All year models carry the Limited Lifetime Structural Warranty on the deck down.

The 1-Year Limited Warranty is non-transferable. The Limited Lifetime Warranty is transferable within the first 5 years of the original purchase date of the original owner. The 3-Year Limited Warranty is transferable to the second owner as long as it is within the first 3 years of the original date of purchase by the original owner. The remainder of the 3-Year Warranty will be transferred to the second owner. Limited Lifetime Warranty is also transferable to the second owner within the first 3 years of the original date of purchase by the original owner. Veranda’s warranty on 2021 models and prior carry a 1-year Limited Bow to Stern Warranty and on 2022 models forward it carries a 3-year Limited Bow to Stern Warranty. All year models carry the Limited Lifetime Structural Warranty on the deck down.

You can access our online owner’s manual at www.verandamarine.com/owners-manual.

Veranda Luxury Pontoons are only sold through authorized Veranda dealers. Use our dealer locator tool on our website at www.verandamarine.com/dealer-locator/ to find your nearest dealer

You can only order parts from an authorized Veranda dealer. Use our dealer locator tool on our website at www.verandamarine.com/dealer-locator/ to find your nearest dealer to order parts from.

Visit www.verandaapparel.com to browse and shop the Veranda Luxury Pontoons online apparel store.

Complete the contact us form and include your hull identification number if possible.

Use water and mild soap, along with a soft bristle brush to help clean more heavily soiled surfaces. Rinse thoroughly with water and let air dry. We strongly caution against the use of cleaners containing bleach.

Veranda does manufacture and sell custom-made trailers for Veranda Luxury Pontoons. The trailers are not approved for use with other brands of boats. For more information, use our dealer locator tool on our website at www.verandamarine.com/dealer-locator/ to find your nearest dealer to contact.

The motor and the ignition are not connected via paperwork in any way. The only way to replace your ignition key is to remove the ignition from the dash, get the key number off the back of it, and contact Yamaha Customer Service directly. You can use our dealer locator tool on our website at www.verandamarine.com/dealer-locator/ to find your nearest dealer if you need assistance.

The more support you can get under your logs, the better. If you are building a lift from scratch, we suggest a three-tier bunk in a v-shape, like our trailers, which won’t damage the pontoon keel on the bottom. For additional protection, consider wrapping the bunks with composite plastic, not carpet, especially if you are in salt water. We strongly recommend you contact a local construction company specializing in boat docks and lifts, that understands structural strength, and local regulations, and will get the job done right.